WHAT’S ON?

All customers will be asked to provide ID before entering the venue.

If you’re lucky enough to look younger than 18 please be prepared to prove your age at any time with valid identification. If you do get asked for ID, please don’t be offended.

Please note that some NEOS Hospitality venues operate a Challenge 21 policy. You are not obliged to permit us to scan your identification through Scannet; however, we retain the management’s right to refuse entry.

We will only accept a UK photo card driving licence, passport, or PASS identification card bearing the PASS hologram. In conjunction with local authority guidance, we operate an ID seizure policy whereby any false ID will be confiscated and handed over to the police.

The club’s management reserves the right to refuse admission. If you’re old enough, look the part and act the right way then you’ll be welcomed to the club. NEOS Hospitality encourages people drink responsibly, so we reserve the right to refuse admission or service to customers who are, or appear to be, intoxicated.

All tickets & packages are non-refundable. In specific circumstances you may be able to obtain a refund through NEOS Hospitality customer services team at the discretion of the club’s management. Requests should be emailed to us here, where you can expect a reply within 48hrs. Please note that refunds are issued to the credit/debit cards used for payment and can take up to 10 working days to process. Please note that cheque payments can take up to 15 working days to process.

If an item is found in the club or left in the cloakroom and not collected, we’ll endeavour to store the item until it is claimed (within a reasonable timeframe).

If you’ve lost an item please fill in the form on the Contact Page with as much detail about the item as possible, where it was left (if you’re aware) and when. The more detail you give us the easier it is for us to attempt to locate your item.

You can contact our Customer Services using the following details.

Office hours: Mon – Fri: 10am – 4pm
Tel: 029 2160 2040
Email us here
Post: Customer Services, 2 Greyfriars Rd, Cardiff, CF10 3AD